We are so excited to introduce the newest member of our team, Ana Karina Fasolino, who will act as Client Support Manager!
Growing up in Venezuela, Ana helped out at her father’s business – a driving school – answering the phone, doing invoicing and helping customers. She was 16. She hadn’t learned to drive yet, but she learned she had a strength for details – the kind of strength that soon landed her a job as a tax auditor with Radisson and, after graduation from university, with the Venezuelan government.
At the driving school, she also figured out that clients appreciated being appreciated. So, she started to call and text them proactively, and standardize customer service processes. All of this early background was a start down a road that eventually brought her to Canada, and to Ardill Group.
On our team, as Client Support Manager, she is our clients’ first point of contact, and also works to constantly improve the tools we have to delight clients at every touchpoint – as we walk with them through their financial lives.
As a great fan of the Ardill Group brand foundation, Ana is especially attached to this value: We make complex strategies easy to understand.
She loves it because demystifying complexities takes teamwork. Knowledge sharing. And sharing knowledge is where the power is. As Ana often says: “Each person is a slat of wood in a barrel, and we all have to grow tall together – or the water will flow out at the lowest point.” Or, as she puts it in Canadian terms: “Teamwork makes the dream work!”
Ana graduated early from high school and attended university at the National School of Public Treasury and Customs, where she studied fiscal science and majored in national taxes. She then completed a master’s in public sector management.
She is the youngest of seven children. She and her husband moved to Canada for a better life for their daughter. Constant improvement and growth are what it’s all about.
“Canada is a big change for us,” she acknowledges. “But we are in heaven.”
Welcome Ana!
PS here is Ana’s contact information:
Office: (905) 907-7000
ana@ardillgroup.com
